Frequently Asked Questions

Last updated: January 1, 2026

Do you offer free shipping?

Yes! Free standard shipping on all orders over $75 shipped within the contiguous United States. For orders under $75, standard shipping is $7.95.

How long will my order take?

Standard shipping takes 3–5 business days. Express shipping (1–2 business days) is available for $12.95.

How do I return an item?

Email hello@nordveil.com with your order number and items to return — for US orders we'll send a prepaid UPS return label within 24 hours (international customers pay return shipping). Full details: Returns & Exchanges

What sizes do you carry?

All products are available in sizes XS through XXL. A detailed size guide is available on each product page.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

Can I cancel my order?

Orders can be canceled within 2 hours of placement. After that, please use our return process once you receive the item.

How do I contact customer service?

Email: hello@nordveil.com
Phone: __PHONE_DISPLAY__ (Mon–Fri 9am–6pm EST)
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